1. Questions about your order or payment?

1.1: If you purchased your License Key from the Lumion online store and you have got a question about your order or the payment process, please visit the 2Checkout Support Center:

External Link: 2Checkout Support Center

1.2: If you purchased your License Key from your local reseller, please contact them directly:

Lumion Website: Find a reseller page

2. Questions about the Lumion download link?

2.1: If you have not received the Getting started with Lumion email with your License Key and the installation instructions, please follow these instructions:

Knowledge Base article: How do you get the email with the Lumion download link?