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How do you get help with import/export questions?

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Lumion Support Center
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1. Follow the model import guidelines 

1.1: First, please make sure that you have followed the guidelines in our Model Import Guides.

1.2: If the problem persists, please search for a solution to your problem at the Lumion Support Center.

1.3: If you can't find a solution, please proceed below.

 

2. Post a topic requesting help

2.1: Access to support:

  • Registered licensed users can post to this Importing Models Question board.
  • Unregistered users with a License Key should follow these steps first:
  • Then return here to follow the steps below from 2.2.
  • Other users should post to a board in the section they have access to.

When posting an import/export question, please always include the following information:

2.2: Lumion product and version: 

  • Product and version number (see the Settings screen in Lumion).
  • For example Lumion 9.0 Pro.

2.3: CAD software and version number:

  • For example Revit 2019 or SketchUp 2018.

          

2.4: Import file format in Lumion: 

  • For example .SKP, .FBX or .DAE format.
  • Or LiveSync export.

2.5: Export plug-in version (if applicable): 

  • Click on the Help button (Lumion logo) to see which version it is.
  • The example below is from SketchUp:

          

          

2.6: Export plug-in settings: 

  • Click on the Settings button - or the Export button depending on which CAD software you are using and whether you are exporting the model via LiveSync or not:
  • SketchUp: Export settings:

          

  • Revit: Export settings:

          

  • Attach a screenshot of the settings window (the examples below are from Revit):

         

         

2.7: The name of the exported Scene or 3D View: 

  • If you are exporting your model from Revit, please tell us the name of the 3D View that you are exporting to Lumion.
  • If you are exporting your model from SketchUp, please tell us the name of the Scene that you are exporting to Lumion (if applicable).

2.8: A clear description of the problem:

2.9: Relevant files:

  • Please click here to upload the files that are causing problems.
  • This is typically the original model file(s) (.RVT, .MAX, .SKP etc) as well as the exported file(s) if applicable (e.g. .DAE, .FBX etc).

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