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1. Here's why

1.1: MyLumion functionality and your uploaded MyLumion Panoramas are not accessible if you access the internet via a proxy server.

Please click on the following link to check if you are accessing the internet via a proxy server:

Link: http://amibehindaproxy.com

If so, please ask your IT administrator to disable the proxy server if you would like to use the MyLumion functionality.

1.2: Please ensure that Lumion is allowed to access the following domains in your firewall/network/anti-virus software:

Knowledge Base article: Which domains and ports does Lumion need access to?