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How do you get technical support?

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Lumion Support Center
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1. How is Lumion support provided?

  • Lumion support is only available from Monday to Friday.
  • Lumion support is only provided via the Lumion Support Center.
  • Lumion support is not provided via email, phone or private messages.

 

2. How do you register your License Key and access to get technical support?

It's simple and usually only takes a few seconds to complete.

2.1: Click here to see how to create a Lumion Support Center account if you do not already have one.

2.2: Please copy your Lumion License Key from the latest Getting started with Lumion email that we have sent you. Click here if you can't find the email.

2.3: Click here to go to your Lumion Support Center profile page and paste your Lumion License Key into the Register a license text field. Then click on the Register button. If you are working for a company, you can use 1 License Key for all of your staff members.

2.4: Your Lumion License Key should now appear on the Registered licenses list.
Your Lumion Support Center Account and profile page will show your status as a licensed user.

 

3. Search for an answer to your question

3.1: Look in the Knowledge Base.

3.2: Look at the Keyboard shortcuts.

3.3: Use the Lumion Support Center search function to find an answer.

 

4. Post your question at the Lumion Support Center

4.1: Click here to see how to post a topic if you can't find an answer to your question.