1. Here's how

Technical support staff members may ask you for a DebugView log file from time to time when working to resolve issues, for example internet connection issues.

Please follow the instructions below if you have been asked to provide this file:

1.1: Please turn on Error logging on the Settings screen and then restart Lumion:

1.2: Download the small utility DebugView:

External Link: Microsoft Sysinternals - DebugView

1.3: Unzip the .ZIP file into a new folder, right-click on DebugView.exe and select Run as administrator.

1.4: File menu -> Log to File As... -> Choose a location and file name for the .LOG file:

1.5: It will now start logging Windows events.

1.6: Start up Lumion and follow the instructions we have provided at the Lumion Support Center, for example starting up Lumion again (in case of internet connection problems).

1.7: Once you have replicated the relevant problem, please switch back to the DebugView window and press CTRL + E to stop logging. If the PC has frozen or restarted, please skip this step.

1.8: Please send the .LOG file to the following email address, so that we can take a look: