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Troubleshooting & Errors

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  • How do you provide an installation log file from the Windows Event Viewer?
  • Why is the Download Manager not working?
  • How do you resolve start-up problems?
  • How do you resolve anti-virus and firewall problems?
  • How do you add an exclusion for Lumion in Windows Defender and Windows Firewall?
  • How do you release a Lumion License Key?
  • How do you resolve pop-up error messages while editing or rendering a Scene?
  • Why does Lumion crash or display an error when you load or save some Scene files?
  • Why does Lumion crash when you need to select a file in an Open File dialog window?
  • What do you do if Lumion does not respond to mouse-clicks?
  • How do you resolve a 'GPU device instance has been suspended' error?
  • Why is the camera moving randomly or frozen, for example after opening or importing a file?
  • Why are Photos or Movies not being saved?
  • Why are Spotlights not casting shadows?
  • Why are models missing when you open Lumion demo Scenes?
  • How do you resolve OpenStreetMap errors?
  • Why is there only a 'Load LS file' button on the screen when Lumion starts up?
  • Why is the MyLumion project you uploaded not loading?
  • Why is your Graphics Card Score low in the Lumion Benchmark test?
  • Why is your computer using an Intel HD graphics chip instead of the dedicated graphics card?
  • Why does your MP4 video freeze or look strange during playback?
  • Why does Lumion show incorrect memory values in the top right box of Build Mode?
  • Can you use Lumion without an internet connection?
  • Why are there red questionmarks in a Scene?
  • How do you resolve a 'No internet connection found' and 'General connection failure' error?
  • How do you provide a Diagnostics Report?
  • How do you analyze a Diagnostics Report?
  • How do you provide a Lumion Error Log file?
  • How do you provide a Windows Event Log File?
  • How do you provide a DebugView log file?
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