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Troubleshooting

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  • Guide: Windows settings - Increase TdrDelay to stop Windows from closing Lumion during long operations
  • How do you generate a Microsoft System Information report?
  • Why does "StyleTransfer.dll" error appear after installing or updating Windows 10 to the May 2020 Release (v2004)?
  • How can you fix a blank screen when opening Lumion?
  • Why does the camera pause at every keyframe in Lumion 10.3?
  • Why does the map window in the OpenStreetMap function not display the map in Lumion 8.5 and older versions?
  • Why does Lumion not respond to mouse-clicks and the camera can't be moved, e.g. after opening a file?
  • How do you provide an installation log file from the Windows Event Viewer?
  • How do you resolve pop-up error messages while editing or rendering a Project?
  • Why might Lumion not open or displays an error when you load, save or overwrite a Project file?
  • Why does Lumion crash when you select a file in an Open File dialog window on some Dell PCs?
  • What do you do if Lumion does not respond to mouse-clicks?
  • How do you resolve a 'GPU device instance has been suspended' error?
  • Why is the camera moving randomly or always forward or frozen?
  • Why are Photos or Movies not being saved?
  • Why are models missing when you open an example Project?
  • Why is there only a 'Load project...' button on the screen when Lumion starts up?
  • Why is your computer using an Intel HD graphics chip instead of the dedicated graphics card?
  • Why does your MP4 video freeze or look strange during playback?
  • Why does Lumion show incorrect memory values in the top right box of Build Mode?
  • How do you provide a Diagnostics Report?
  • How do you analyze a Diagnostics Report?
  • How do you provide a Lumion Error Log file?
  • How do you provide a Windows Event Log File?
  • How do you provide a DebugView log file?
  • How do you provide a log file from HWiNFO?
  • How do you change the amount of Virtual Memory in Windows?
  • How do you resolve a red 'Success' error in Lumion 8.5 and older versions?

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