Knowledge Base
Lumion Account
Latest News
- Lumion 11.3.1: Release Notes
- Lumion 11.3.1: Everything you need to know
- Lumion 11.3: Release notes
- Lumion 11.3: Everything you need to know
- Lumion 11.0.2: Everything you need to know
- Lumion 11.0.2: Release Notes
Sales Questions
New User Questions
System Requirements Questions
- What kind of computer does Lumion 11 need?
- Which graphics card do you need for Lumion 11?
- Which power supply do you need?
- Which laptop PCs do you recommend?
- Which version of Windows do you need?
- Can you install Lumion on a Mac?
Download & Installation Questions
- How do you start Lumion Trial when it says it has expired?
- How do you fix a "RegSvr32 failed with exit code 0x3" error when Installing Lumion?
- How can you fix 'Error 5: Access is denied' when installing Lumion?
- How do you get the email with the Lumion download link?
- Why is the Download Manager not working?
- How do you resolve start-up problems?
License Questions
- How do you release a Lumion License Key?
- How do you upgrade your License Key?
- Can you merge License Keys?
- How does the license system work?
- Is it possible to upgrade from Lumion to Lumion Pro?
- Can you open and render a Lumion Pro Project in Lumion - and vice versa?
Troubleshooting
- Guide: Windows settings - Increase TdrDelay to stop Windows from closing Lumion during long operations
- Why does "StyleTransfer.dll" error appear after installing or updating Windows 10 to the May 2020 Release (v2004)?
- How can you fix a blank screen when opening Lumion?
- Why does the camera pause at every keyframe in Lumion 10.3?
- Why does the map window in the OpenStreetMap function not display the map in Lumion 8.5 and older versions?
- Why does Lumion not respond to mouse-clicks and the camera can't be moved, e.g. after opening a file?
Import & Export Questions
- Where can you download Lumion plug-ins for your CAD software?
- How do you import a model from your CAD software?
- Model import guidelines for SketchUp
- Model import guidelines for Revit and Revit LT
- Model import guidelines for ArchiCAD
- Model import guidelines for Autodesk AutoCAD
General Questions
- Why does Lumion need access to your computer's Documents folder?
- How do you resolve anti-virus and firewall problems?
- How do you add an exclusion for Lumion in Windows Defender and Windows Firewall?
- Is there a list of all the keyboard shortcuts in Lumion 11?
- Is there a list of all the keyboard shortcuts in Lumion 10?
- Is there a list of all the keyboard shortcuts in Lumion 9?
Build Mode Questions
- Why are Spotlights not casting shadows?
- Why is your model far away from where you place it?
- How can I find the Group Icon?
- How do you remove the Lumion Landscape from basements and swimming pools?
- How do you make a model blend in with the Lumion Landscape?
- Why are trees and plants invisible or not looking detailed enough?
Movie & Photo Mode Questions
- How do you animate a door?
- How do you animate the sun?
- How do you create a walkthrough video at eye level?
- How do you animate the construction process of a building?
- Why is your model being clipped in front of the camera?
- How do you render a Photo with portrait proportions?
Material Questions
- How do Normal Maps work in Lumion 10 and newer versions?
- How do Normal Maps work in Lumion 9 and older versions?
- How do you copy, paste, save and load materials in Lumion 10 and newer versions?
- How do you copy, paste, save and load materials in Lumion 9.0-9.5?
- How do you copy, paste, save and load materials in Lumion 8.5 and older versions?
- How do you prevent Foliage leaves from being too far apart on your model?
Rendering Questions
- How do you render a Project without any sun shadows?
- How do you make Lumion render faster?
- How do you replace the sky with a photo?
- Why are shadows from cars and people not moving in your Movies?
- How do you make an underwater look?
- Why are Movies sometimes darker than Photos?
Panorama Mode Questions
File & Back-Up Questions
- How can you delete the contents for the Imported Model Library folder?
- How do you transfer your Lumion settings and files to a different PC?
- How do you migrate to a newer version of Lumion?
- How do you load a Lumion Project on a different PC?
- Why can't you open a Project from the Lumion Trial version in other versions of Lumion?
- Why can't you open a Project from the Lumion Pro Student version in other versions of Lumion?